A. Under each lot condition section it will state where the lot is shipping from. 5-7 business days is required for processing as certain items ship from our other locations to our headquarters then ships to you. Wooden crate shipments require additional time for a custom wood crate to be made.
A: For transactions up to $100, we accept credit cards.
A: Bank wire, Zelle, ACH, and cashiers check
If you are sending us a cashiers check please email us the tracking number and send it next day with signature required.
All cashier checks have to clear before we ship out the goods.
If you have won a lot on live auctioneers and pay via live auctioneers platform directly your delivery date can be delayed as your payment needs to clear with live auctioneers first.
If you like to use your credit card to send us an ACH you can do so using wise.com up to $2000 per day (per 24 hours) using your visa or matser card, up to $8000 USD. Our bank account details will be in your invoice.
All invoices are sent out same day of the auction to your email on file. If you didn't receive an email from us within 5 hours of auction ending check your spam folder, or email us email@example.com so we can resend it to you.
A: All payments are due within 2 business days
A: Once packing is complete, and the shipping company sends your items, they send us a tracking, we add that tracking inside your receipt under shipping section.
A: For security reasons, we no longer offer pick-up services; all items are shipped.
A: Yes, just email us the amount of insurance you need so we can obtain a quote for you.
A: You can cancel a bid from your live auctioneers, bidsquare, or our dashboard depending where you placed your bid, also you can contact live auctioneers support and they can assist you. A lot that has been sold/closed can’t be canceled, if you wish to cancel a closed lot/won transaction, we charge a loss fee. Please see nyelizabeth.com/terms.
A: Please fill out our application located on top right of your screen.
A: Once you make a payment for an item won at NY Elizabeth auction, you should receive email confirmation of that transaction. Please note that bank transfers can take up to 48 hours to be reflected in our systems. If you have a specific question about your purchase, please contact our billing team.
A: For the integrity of our auction and our bidders we don’t disclose reserve prices.
A: If your account is not verified, you have an open dispute, or you have no payment history please email us the following by going to contact page of nyelizabeth.com. Include your full name, address, mobile number, a form of identification, and the catalog you need approval, and the amount you are requesting.
A: We do not provide phone support as we have found that email support allows us to provide the fastest and most effective assistance. We understand that waiting on hold can be frustrating, and we strive to offer you the best support experience possible.
A: Due to the large number of auctions we have monthly, we no longer offer additional images. We believe if you can't make a decision to bid based on the images we provide, then it's best you don't participate in bidding for that particular lot. Also, please note that if you click on an image, it will enlarge, which is a higher resolution.
Bidders may place absentee bids in advance of the live auction. Our hassle-free absentee bidding system ensures you get the best prices. Be sure to submit your maximum bid amount before the live auction begins. Your bid stays at the lowest minimum amount required to keep you in the lead, and increases (up to your max amount) only if another bidder places a competing bid. A common strategy among bidders is placing a lower absentee bid followed by a live bid during the auction.
This is the preferred method of bidding when you bid live during the auction. Live auctions begin at the time indicated on catalog and item pages. To bid live, simply visit the catalog or item at the indicated auction time, and click ‘Enter Live Auction’. You will be taken to the bidding console where the live auction is taking place. Simply wait for the lot number and happy bidding.
A. Clients that bid and win on Live auctioneers, Invaluable, Bidsquare, Lot-tissimo, and The saleroom will incur a 3% surcharge. If you bid directly from NY Elizabeth there is no internet surcharge
A. We offer two tier membership. Tier 1: $120 annual membership, instant approval to our upcoming auctions with up to $5000 bid limit, after auction offers for jewelry and handbags.
Tier 2: $480 annual membership, instant approval to our upcoming auctions up to $25k bid limit, Up to 12 monthly certificate of authenticity and insurance appraisal pdf from NY Elizabeth with any jewelry, watch or handbags from our auction or private sales. After auction offers for all categories.
You must be invited to our membership program
A. We don't share certificate of watches as they contain the serial number of the watch.
A. If you are a dealer and have a resale certificate please email us a copy of your certificate in pdf format and your identification card to firstname.lastname@example.org prior to the auction date for your resale certificate approval.
A. We don't remove the frames of paintings to measure the canvas only. Certain paintings from our private sales and above certain pricing will include both measurements with the canvas and the frame measurements.
A. This could have multiple reasons, either the lot was sold and payment was not received, the lot reserve was not met and was sold to the floor, or a client (dealer) purchased it and wanted to re-list it again.
Q. Could there be a delay for my vehicle, which I won and paid for to ship to me?
A. Winning Bidders Please note: CHP requires vehicle safety inspection of 8–12 weeks for certain vehicles if shipped within the United
Q. Are your vehicle descriptions accurate?
A. The vehicle description is accurate to the best of our knowledge at the time it was posted to our auction. All information provided is true to our best efforts but not guaranteed, and we assume no liability for any omissions or errors.
Q. I reside in California and am looking to bid on a vehicle in your auction can I bid?
A. If you are a CA resident and looking to place a bid in our auction, please contact us first at email@example.com and let us know the link to the vehicle, so we can check to see if it will pass CA smog.
Q. I placed an absentee bid, and it says reserve not met?
A. NY Elizabeth's consigners reserve the right to lower or raise the reserve price of a lot. Please only bid with the intention of winning. Winning bidders are determined when the auction goes live and the lot hammer is placed on that specific lot.
The attributions included on the descriptions will follow the below examples:
“Attributed to Pablo Picasso” - In our opinion, on the basis of style, the work can be ascribed to the named artist but less certainty as to authorship is expressed than in the preceding category.
“Studio of Pablo Picasso” - In our opinion, a work by an unknown hand in the studio of the artist, which may or may not have been executed under the artist's direction.
“Circle of Pablo Picasso” - In our opinion, a work by an as of yet unidentified but distinct hand closely associated with the named artist but not necessarily his pupil.
“Style of or Follower of Pablo Picasso” - In our opinion, a work by a painter working in the artist's style, contemporary or nearly contemporary, but not necessarily his pupil.
“Manner of Pablo Picasso” - In our opinion, a work in the style of the artist and of a later date.
“After Pablo Picasso” - In our opinion, a copy of a known work of the artist.
Please note that the term “signed and/or dated and/or inscribed” means that, in our opinion, a signature and/or date and/or inscription are from the hand of the artist.
The term “bears a signature and/or date and/or an inscription” means that, in our opinion, a signature and/or date and/or inscription have been added by another hand
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