FAQ
Q: What is NY Elizabeth auction premium?
A: 25%
Where does my item ship from?
A.Under each lot condition section it will state where the lot is shipping from.
Do you accept credit cards?
A: For transactions up to $100 we accept credit cards.
Q: What forms of payment do you accept:
A: Bank wire, Zelle, and cashiers check
If you are sending us a cashiers check please email us the tracking number and send it priority.
All cashier checks have to clear before we ship out the goods.
Q: When do I need to submit a payment after I win a lot(s)?
A: For automotive and watches payments are due within 2 business days via bank wire.
A: For art and fashion payment must be submitted within 3 business days.
Q: How can I obtain the tracking number of my goods?
A: Once packing is complete, and the shipping company sends your items, they send us a tracking, we add that tracking inside your receipt under shipping section.
Q: Can I pick my items after payment?
A: For security reasons we no longer offer pick up services; all items are shipped.
Q. Can I purchase more insurance for my art?
A: Yes, just email us the amount of insurance you need so we can obtain a quote for you.
Q: How can I cancel a bid I placed on a lot?
A: You can cancel a bid from your live auctioneers, bidsquare, or our dashboard depending where you placed your bid, also you can contact live auctioneers support and they can assist you. A lot that has been sold/closed can’t be canceled, if you wish to cancel a closed lot/won transaction, we charge a loss fee. Please see nyelizabeth.com/terms.
Q: How can I consign items with NY Elizabeth?
A: Please fill out our application located on top right of your screen.
Q: Do you ship to a PO. BOX?
A: No
Q: Once I make a payment, how can I confirm receipt?
A: Once you make a payment for an item won at NY Elizabeth auction, you should receive email confirmation of that transaction. Please note that bank transfers can take up to 48 hours to be reflected in our systems. If you have a specific question about your purchase, please contact our billing team.