A.Under each lot condition section it will state where the lot is shipping from.
A: For transactions up to $100 we accept credit cards.
A: Bank wire, Zelle, and cashiers check
If you are sending us a cashiers check please email us the tracking number and send it priority.
All cashier checks have to clear before we ship out the goods.
A: For automotive and watches payments are due within 2 business days via bank wire.
A: For art and fashion payment must be submitted within 3 business days.
A: Once packing is complete, and the shipping company sends your items, they send us a tracking, we add that tracking inside your receipt under shipping section.
A: For security reasons we no longer offer pick up services; all items are shipped.
A: Yes, just email us the amount of insurance you need so we can obtain a quote for you.
A: You can cancel a bid from your live auctioneers, bidsquare, or our dashboard depending where you placed your bid, also you can contact live auctioneers support and they can assist you. A lot that has been sold/closed can’t be canceled, if you wish to cancel a closed lot/won transaction, we charge a loss fee. Please see nyelizabeth.com/terms.
A: Please fill out our application located on top right of your screen.
A: Once you make a payment for an item won at NY Elizabeth auction, you should receive email confirmation of that transaction. Please note that bank transfers can take up to 48 hours to be reflected in our systems. If you have a specific question about your purchase, please contact our billing team.
A: For the integrity of our auction and our bidders we don’t disclose reserve prices.
A: If your account is not verified, you have an open dispute, or you have no payment history please email us the following by going to contact page of nyelizabeth.com. Include your full name, address, mobile number, a form of identification, and the catalog you need approval, and the amount you are requesting.
A: No. We are an auction and don’t have a buy it now price.
A: Due to the large number of auctions we have monthly we no longer offer additional images. We believe if you can't make a decision to bid based on the images we provide then it's best you don't participate in bidding in that particular lot. Also please note if you click on an image it will enlarge which is higher resolution.
Bidders may place absentee bids in advance of the live auction. Our hassle-free absentee bidding system ensures you get the best prices. Be sure to submit your maximum bid amount before the live auction begins. Your bid stays at the lowest minimum amount required to keep you in the lead, and increases (up to your max amount) only if another bidder places a competing bid. A common strategy among bidders is placing a lower absentee bid followed by a live bid during the auction.
This is the preferred method of bidding when you bid live during the auction. Live auctions begin at the time indicated on catalog and item pages. To bid live, simply visit the catalog or item at the indicated auction time, and click ‘Enter Live Auction’. You will be taken to the bidding console where the live auction is taking place. Simply wait for the lot number and happy bidding.
A. Clients that bid and win on Live auctioneers, Invaluable, Bidsquare, Lot-tissimo, and The saleroom will incur a 3% surcharge. If you bid directly from NY Elizabeth there is no internet surcharge
A. We don't share certificate of watches as they contain the serial number of the watch.
A. If you are a dealer and have a resale certificate please email us a copy of your certificate in pdf format and your identification card to email@example.com prior to the auction date for your resale certificate approval.
A. We don't remove the frames of paintings to measure the canvas only. Certain paintings from our private sales and above certain pricing will include both measurements with the canvas and the frame measurements.
A. This could have multiple reasons, either the lot was sold and payment was not received, the lot reserve was not met and was sold to the floor, or a client (dealer) purchased it and wanted to re-list it again.
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