FAQ
Q: What is NY Elizabeth auction premium?
A: 25%
Where does my item ship from and what is your processing time?
A. Under each lot condition section it will state where the lot is shipping from. 7-10 business days is required for processing as certain items ship from our other locations to our headquarters then ships to you. Wooden crate shipments require additional time for a custom wood crate to be made.
Do Do you accept credit cards?
A: For transactions up to $500, we accept credit cards. We don't take credit cards for Jewelry and watches
Q: What forms of payment do you accept:
A: Bank wire, Zelle, and, ACH
Bank wire, Zelle, and ACH instructions will be emailed to you in our invoice after the auction ends, please make sure to check your spam folder in case your invoice lands in the spam. If you have a daily limit with your Zelle, you can make multiple payments. Just include your invoice number with your Zelle payments.
ACH payments have to clear before we ship out the goods and limited to $20,000 per month.
If you have won a lot on Live auctioneers and paid via live auctioneers platform directly, your delivery date can be delayed as your payment needs to clear with Live auctioneers first. Live Auctioneers will not charge your credit card, as we don't accept credit cards based on certain amounts. On average, Live Auctioneers payments take two weeks to clear.
If you like to use your credit card to send us an ACH you can do so using wise.com up to $2000 per day (per 24 hours) using your visa or master card, up to $8000 USD. Wise.com doesn't approve all clients to use their service. Our bank account details will be in your invoice.
If you are sending us a Zelle, note the following. Your account might be limited to the amount you can send, so you might need to send multiple zelle payments each 24 hours. Zelle has a fraud alert and certain banks like Wells Fargo reject Zelle payments if you have not used Zelle frequently. We receive a large number of Zelle payments daily, so please include your name and invoice number in your zelle payments. We can also send you a Zelle request for payment just email us.
If you are a business entity in the United States and buying inventory for your business from NY Elizabeth you can use Melio to process your payment via credit card up to $10,000 USD per month
All invoices are sent out same day of the auction to your email on file. If you didn't receive an email from us within 5 hours of auction ending check your spam folder, or email us hello@nyelizabeth.com so we can resend it to you. All payments are due within 2 business day's of the auction.
For jewelry and handbags if payment is not made on time we have the right to replace it with a similar lot , or refund you minus 25% of hammer plus a $75 administrative fee.
Q: When do I need to submit a payment after I win a lot(s)?
A: All payments are due within 2 business days
Q: How can I obtain the tracking number of my goods?
A: Once packing is complete, and the shipping company sends your items, they send us a tracking, we add that tracking inside your receipt under shipping section.
Q: Can I pick my items after payment?
A: For security reasons, we no longer offer pick-up services; all items are shipped.
Q. Can I purchase more insurance for my art?
A: Yes, just email us the amount of insurance you need so we can obtain a quote for you.
Q: How can I cancel a bid I placed on a lot?
A: You can cancel a bid from your live auctioneers, bidsquare, or our dashboard depending where you placed your bid, also you can contact live auctioneers support and they can assist you. A lot that has been sold/closed can’t be canceled, if you wish to cancel a closed lot/won transaction, we charge a loss fee. Please see nyelizabeth.com/terms.
Q: How can I consign items with NY Elizabeth?
A: Please fill out our application located on top right of your screen or email hello@nyelizabeth.com the description, photos in jpg and any other addtional information you have.
Q: Do you ship to a PO. BOX?
A: No
Q: Once I make a payment, how can I confirm receipt?
A: Once you make a payment for an item won at NY Elizabeth auction, you should receive email confirmation of that transaction. Please note that bank transfers can take up to 48 hours to be reflected in our systems. If you have a specific question about your purchase, please contact our billing team.