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Shipping Policy

NY Elizabeth Shipping Policy

Last Updated: December 24, 2025

This Shipping Policy explains how shipping, delivery, insurance, and carrier coordination are handled for purchases made through NY Elizabeth auctions, private sales, and direct purchases.

By bidding on or purchasing any item, you agree to this Shipping Policy in addition to our Terms & Conditions.

1. Where Items Ship From

NY Elizabeth operates internationally. Items may ship from one of the following locations, depending on where the consigned item is held:

United States
United Kingdom
European Union
Japan

The ship-from location is determined by the item’s location at the time of sale and cannot be changed by the buyer.

2. Shipping Timeline

Most orders ship within ten (10) to fifteen (15) business days after payment has fully cleared, unless otherwise stated on the invoice or listing.

Shipping timelines may be extended due to factors outside our control, including but not limited to:

customs clearance or inspections
carrier delays
regulatory or export requirements
peak auction volume
holidays
force majeure events

Delivery dates are estimates only and are not guaranteed.

3. Carriers

Items are shipped via insured third-party carriers, which may include:

FedEx
DHL
UPS

Carrier selection is determined by destination, item value, size, regulatory requirements, and operational considerations.

4. LiveAuctioneers Shipments

If you pay for your purchase through LiveAuctioneers, shipping is processed using LiveAuctioneers’ own shipping labels and systems.

Important notes regarding LiveAuctioneers shipments:

Tracking information is provided by LiveAuctioneers, not NY Elizabeth
LiveAuctioneers controls label creation and carrier handoff
This process often prolongs shipping timelines beyond our standard estimates
NY Elizabeth does not control carrier selection, insurance, label timing, or tracking updates when LiveAuctioneers shipping is used

For shipment status or tracking updates on LiveAuctioneers-paid orders, buyers must contact LiveAuctioneers directly.

5. Insurance

Carrier insurance may be limited and subject to carrier terms.

If you require insurance coverage, you must notify us in writing before shipment. The buyer is responsible for covering any additional insurance costs, if applicable.

NY Elizabeth does not automatically obtain supplemental insurance on a buyer’s behalf unless expressly stated on the invoice.

6. Loss, Damage, and Carrier Claims

NY Elizabeth is not responsible for lost, delayed, or damaged shipments once an item has been tendered to a third-party carrier.

If a shipment is lost or damaged:

the buyer must contact the shipping carrier directly to initiate a claim
the buyer is responsible for complying with the carrier’s claim requirements and deadlines
any recovery is subject to carrier insurance limits and carrier terms

NY Elizabeth will provide shipment documentation when reasonably available but does not control carrier claim outcomes.

7. Paintings Shipped from the United Kingdom

Paintings and framed artworks shipped from our UK facility may, upon request and at the buyer’s expense, be prepared using:

reinforced carton packing, or
custom wood crate packing

Crating or special packing requests must be made in writing prior to shipment. Additional preparation time and costs will apply.

8. No In-Person Pickup

NY Elizabeth does not offer in-person pickup at any of its facilities.

If a buyer arranges their own bonded, insured, or specialized courier:

coordination must be approved in advance
any third-party handling or coordination fees disclosed on the invoice apply

9. Customs, VAT, Duties, and Import Fees

Buyers are solely responsible for all:

VAT
customs duties
brokerage fees
import taxes
clearance or local delivery fees

These charges are not included in the hammer price, buyer’s premium, or shipping cost unless expressly stated on the invoice.

10. Shipping Address Accuracy

Buyers are responsible for providing a complete and accurate shipping address.

Address changes after invoicing may:

delay shipment
require re-processing
result in additional fees

NY Elizabeth is not responsible for delays or losses caused by incorrect or incomplete address information.

11. Records Retention

Shipping and tracking records are retained for up to sixty (60) days from the shipment date. After that period, records may no longer be available.

12. Questions

For shipping-related questions before bidding, please contact:
hello@nyelizabeth.com

NY Elizabeth conducted 700+ live auctions in 2025 with $1B+ in bids. - 18,000+ Active Bidders - 21+ Countries

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