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NY Elizabeth – Buyers FAQ

What is NY Elizabeth’s buyer’s premium?

25% on the hammer price up to and including $2,000,000

22% on the portion between $2,000,000 and $8,000,000

15% on the portion above $8,000,000 (or equivalent).

When is payment due after I win a lot?
All payments are due within two (2) business days of the auction ending.

Do you have an online bidding surcharge?
Clients that bid online and win on nyelizabeth.com, Invaluable, live auctioneers, Lot-tissimo, and The Saleroom will incur a 5% online bidding fee.

What forms of payment do you accept?
We accept the following payment methods:

• Bank wire
• Zelle
• Wise
• Credit Cards up to $500 USD
• Klarna (subject to approval and additional fees)
• Affirm (subject to approval and additional fees)
• ACH (subject to $10,000 USD monthly limit)
• LiveAuctioneers platform payments up to $10,000 USD monthly

All transactions above $10,000 require payment by bank wire.

Gold/Silver coins/bars have to pay via bnak wire or zelle only

Do you accept credit cards?
Credit cards are accepted for transactions up to $500 only. We do not accept credit cards for jewelry or watches, and American Express is not accepted.

Where does my item ship from and how long does processing take?
The shipping origin is listed in each lot’s condition report. Please allow 10–15 business days after payment clears for processing. Some items ship from our international locations to our headquarters before final dispatch. Custom wooden crates require additional production time.

Can I pick up my items in person?
No. For security reasons, all items are shipped. In-person pickup is not offered.

Can I add shipping insurance?
Yes. Please email us prior to shipment with the desired insurance amount so we can obtain a quote.

How do I receive my tracking number?
Once packing is complete and the carrier collects the shipment, the tracking number will be emailed to you and added to your receipt.

Are all bids binding?
Yes. All bids, whether live or absentee, are binding. Please bid only with the intention of completing the purchase.

Can I cancel a bid I placed?
Absentee bids may be canceled up to 48 hours before the auction begins. Live bids cannot be canceled under any circumstances. Lots that have closed or been sold cannot be canceled.

How can I consign items with NY Elizabeth?
Please complete the consignment application located on the top right of our website, or email hello@nyelizabeth.com with a description, photos in JPG format, and any additional information you have.

What does “Reserve Not Met” mean?
A reserve is the confidential minimum price set by the seller. If bidding does not meet or exceed this price, the lot will not sell.

Can you disclose reserve prices?
No. Reserve prices are confidential and are not disclosed to bidders.

Do you ship to PO Boxes?
No. We do not ship to PO Boxes.

Do you provide phone support?
We do not offer phone support. Email support allows us to provide accurate, documented, and timely assistance. Please contact hello@nyelizabeth.com for all inquiries.

How can I obtain the reserve price of a lot?
For the integrity of our auction and our bidders, reserve prices are confidential and not disclosed.

What does “Reserve Not Met” mean?
“Reserve Not Met” means bidding did not reach the minimum price set by the seller. If the reserve price is not met or exceeded, the lot will not be sold.

Placing an absentee bid does not make you a winner or loser. Winning bidders are determined only after the live auction has ended and the hammer is placed.

NY Elizabeth consignors reserve the right to lower or raise the reserve price prior to or during the auction.

Can I request additional pictures?
Due to the large number of auctions we conduct each month, we do not offer additional images. All available images can be clicked to enlarge for higher-resolution viewing. Please review all provided images carefully before placing a bid.

I’m a dealer and have a resale certificate. What should I do?
If you are a dealer with a valid resale certificate, please email a copy of your certificate in PDF format along with your identification card to hello@nyelizabeth.com prior to the auction date for resale certificate approval. NY Elizabeth application must also be filled out and signed.

How can I consign items with NY Elizabeth?
Please email us at hello@nyelizabeth.com with a description, JPG photos, and any additional information you have regarding the item.

Payments & Clearing

How will I receive my invoice?
Invoices are sent to your registered email address on the day the auction ends. Please check your spam folder. If you do not receive your invoice within 24 hours, email hello@nyelizabeth.com.

What should I know about ACH payments?
ACH payments must fully clear before goods ship and are limited to a total of $10,000 per month.

What should I know about Zelle payments?
Zelle payments may be subject to daily limits depending on your bank. Multiple payments may be required. Please include your name and invoice number with each payment. We may also send a Zelle payment request upon email confirmation. Zelle instructions can be found at the bottom of this page.

What should I know about LiveAuctioneers payments?
If you pay directly through LiveAuctioneers, shipment may be delayed. Payments must first clear with LiveAuctioneers, which can take approximately two weeks.

What happens if payment is not made on time?
In the event of nonpayment, your invoice may be subject to a $1,450 legal fee, a 30% cancellation fee, and a $150 administrative fee. Loss of bidding privileges may also occur. All remedies are outlined in our Terms & Conditions.

What happens if I win a lot and then request to cancel my purchase?
If a winning bidder requests a cancellation invoice after an auction, NY Elizabeth reserves the right to return the item(s) to the consignor without further notice. Cancellation fees will apply in accordance with our Terms & Conditions. If the client later decides to proceed with the purchase, NY Elizabeth may, at its sole discretion, offer a substitute item of equal or greater value. We do not contact clients after an item has been returned.

Shipping & Insurance

When will my items ship?
After payment clears, please allow 10–15 business days for processing before shipment.

Who is responsible for lost or damaged shipments?
Once items are shipped, responsibility transfers to the carrier. Any claims for loss or damage must be filed directly with the shipping company.

Can paintings be shipped in wooden crates?
Yes. Paintings shipped from our UK facility may be requested to ship in either carton or custom wooden crate. Wooden crates require additional time and cost.

Authentication & Disclosure

Do you disclose serial numbers for watches, jewelry, or handbags?
No. Serial numbers are kept confidential to protect client privacy, prevent counterfeiting, and reduce fraud risk. This is standard practice across auction houses.

Do you offer certificates of authenticity?
Certificates of authenticity may be available from NY Elizabeth or the original brand, when applicable for handbags, jewelry, and watches..

Bidding Rules & Accidental Bids

Are accidental bids binding?
Yes. All live auction bids are binding, including accidental bids. Clients are responsible for securing their devices during auctions. Always ensure your device is secure during live auctions.

Can absentee bids be canceled?
Yes. Absentee bids may be canceled up to 48 hours before the auction begins.

What happens if my child, pet, or someone else places a bid on my device?
You are fully responsible for any bids placed through your account, regardless of who placed the bid. Always ensure your device is secure and properly positioned during live auctions.

Can I cancel an accidental live bid?
No. Live bids cannot be canceled under any circumstances. Once submitted, they are considered final and binding.

What should I do if I realize I’ve accidentally placed a live bid?
Accidental live bids cannot be undone. If you win the lot, you are obligated to complete the purchase in accordance with NY Elizabeth’s Terms & Conditions.

How can I cancel an absentee bid?

Log in to your account where the bid was placed.
Navigate to your dashboard.
Select the lot and locate your absentee bid.
Follow the prompts to cancel the bid before the 48-hour deadline.

How can I avoid accidental bids?
• Double-check bids before confirming
• Secure your device during auctions
• Familiarize yourself with the bidding interface before participating

What happens if payment is not made on time?
Failure to pay may result in cancellation fees, administrative fees, internet fees, legal fees, loss of bidding privileges, and other remedies as outlined in our Terms & Conditions.

Does NY Elizabeth make any exceptions for accidental bids?
No. No exceptions are made for accidental live bids to maintain fairness and integrity for all participants.

What happens if I do not pay after winning a lot?
In the event of nonpayment, your invoice may be subject to a $1,450 legal fee, a 30% cancellation fee, and a $150 administrative fee, in accordance with our Terms & Conditions. Loss of bidding privileges may also apply.

Does NY Elizabeth log IP addresses and bidder activity?
At NY Elizabeth, we take the integrity and security of our auctions seriously. To ensure a fair and trustworthy bidding environment, we utilize multiple tools to verify bidder activity, including the review of IP address history, bid patterns, time stamps, and device information. Each time a bid is placed, the LiveAuctioneers system logs the bidder’s IP address along with the time and device used. By analyzing historical bid activity and network behavior, we are able to identify and prevent fraudulent actions, safeguarding the experience for all clients.

Bidding Methods

What is absentee bidding?
Absentee bidding allows you to place a maximum bid before the live auction. Your bid remains at the lowest increment necessary to stay in the lead and increases only if another bidder competes, up to your maximum amount.

What is live bidding?
Live bidding occurs in real time during the auction. To bid live, enter the auction at the scheduled time and place bids as each lot appears.

Membership & Approval

My request to bid was declined. How can I get approved?
If your account is unverified, has an open dispute, or lacks payment history, please email us your full name, address, mobile number, identification, the catalog link, and the bid amount requested. Approval may require a bank wire deposit or enrollment in Tier 1 or Tier 2 membership.

How do I become a member with NY Elizabeth?
Tier 1: $240 annually, instant approval up to $5,000
Tier 2: $480 annually, instant approval up to $25,000 and up to 12 certificates of authenticity per month

Platinum VIP Invite only $12,500 annul membership, high bid limit with 2% lower auction premium

Membership is by invitation.

Can I sign up for multiple NY Elizabeth auctions at once?
For new bidders, we discourage registering for multiple NY Elizabeth auctions simultaneously. Each auction requires separate approval, and submitting requests for several auctions at once may delay processing or result in lower initial bid limits.

If you wish to participate in more than one auction, we recommend starting with a single auction to establish your bidding history.

Alternatively, bidders seeking approval for multiple auctions or higher bid limits may do so by placing a refundable bank wire deposit. This deposit helps verify bidder intent and allows our team to extend higher bidding privileges.

Without a bank wire deposit, bid limits may remain restricted, and applying to multiple auctions at once as a new bidder may further limit bidding approval until sufficient history is established.

Does NY Elizabeth retract bids on reserve lots?
For lots subject to a reserve, NY Elizabeth reserves the right, in its sole discretion and in consultation with the consignor, to retract a previously entered floor bid in order to facilitate a legitimate sale below the stated reserve price, where the seller has agreed to accept a lower final bid amount.

This practice may be used to retract a floor bid that was entered as a lottery reserve to enable a sale below the original reserve. All bidders are expected to place bids with the genuine intention of completing a purchase. Placing bids without the intent to win is strictly prohibited and may result in the removal of bidding privileges.

If a winning bidder attempts to retract or cancel a bid, NY Elizabeth reserves the right to charge a cancellation fee of Thirty percent (30%) of the final bid price, plus any applicable administrative and internet fees, in accordance with our Terms & Conditions.

Authentication & Art Attribution

How Does NY Elizabeth Authenticate Jewelry, Watches, and Handbags?
Our team of experts carefully authenticates every piece of jewelry, watch, and handbag we offer. We verify hallmarks, craftsmanship details, weight, and materials against brand standards, and we only source from trusted consignors. You can purchase a certificate of authenticity from NY Elizabeth.

Do you disclose serial numbers for watches, jewelry, or handbags?
No. Serial numbers are kept confidential to protect privacy, prevent counterfeiting, and reduce fraud. Any serial number shown is a placeholder.

Certificates of authenticity may be provided by NY Elizabeth or the original brand, when applicable.

What is art attribution?
Attributions such as “Attributed to,” “Studio of,” “Circle of,” “Manner of,” or “After” describe the level of certainty regarding authorship. These terms follow industry standards.

For detailed description please scroll down the page

Vehicles

Could there be a delay for vehicle shipments?
Yes. Certain vehicles require CHP safety inspections, which may take 8–12 weeks.

Are vehicle descriptions guaranteed?
Vehicle descriptions are accurate to the best of our knowledge but are not guaranteed. NY Elizabeth assumes no liability for omissions or errors.

I live in California. Can I bid on vehicles?
California residents must contact us prior to bidding so we can confirm CA smog compliance.

Relisting & Lot Status

Why do I see an artwork relisted after an auction?
A lot may be relisted if payment was not received, the reserve was not met, or the consignor elected to reoffer the item.

What does “Lot Pass” mean?
A “Lot Pass” means the item was offered at auction but did not sell and remains unsold.

Official Communication & Security

Which social media accounts are officially operated by NY Elizabeth?
NY Elizabeth will never contact you via social media for payments, bids, invoices, or wire instructions. Any account not listed on our website is not affiliated with us.

YouTube: youtube.com/@NYElizabethAuction

Linkedin: linkedin.com/company/nyelizabeth

Rumble: rumble.com/user/nyelizabeth

TikTok: Tiktok.com/@nyelizabeth1?lang=en

Q: What is the definition of Art Attribution?

What do art attributions mean in NY Elizabeth listings?

The attributions included in our descriptions follow the definitions below and reflect our professional opinion based on style, execution, and available information.

“Attributed to Pablo Picasso”
In our opinion, on the basis of style, the work can be ascribed to the named artist, but with less certainty as to authorship than in cases of fully confirmed works.

“Studio of Pablo Picasso”
In our opinion, a work by an unknown hand produced in the studio of the artist, which may or may not have been executed under the artist’s direct supervision.

“Circle of Pablo Picasso”
In our opinion, a work by an unidentified but distinct hand closely associated with the named artist, though not necessarily a pupil.

“Style of” or “Follower of Pablo Picasso”
In our opinion, a work by a painter working in the artist’s style, contemporary or nearly contemporary, but not necessarily a pupil.

“Manner of Pablo Picasso”
In our opinion, a work created in the style of the artist but of a later date.

“After Pablo Picasso”
In our opinion, a copy of a known work by the artist.

Please note the following terminology:

The term “signed and/or dated and/or inscribed” means that, in our opinion, the signature, date, or inscription is from the hand of the artist.

The term “bears a signature and/or date and/or an inscription” means that, in our opinion, the signature, date, or inscription has been added by another hand.

How to Pay Us via Zelle

Log in to Your Bank or Zelle App
- Open your bank’s mobile app or log in via desktop.
- If your bank supports Zelle, you'll find it under the “Send Money” or “Payments” section.
- If not, download the Zelle app from the App Store or Google Play and enroll with your mobile number or email.

Choose “Send Money” or “Send via Zelle”
Enter Our Payment Info (our email which we provide in your invoice)
- Recipient Name: NY Elizabeth
- Email: [Since we are a business, you will use the email we provide you]

Enter the Amount
- Type in the exact amount you’d like to send.

Review & Confirm
- Please verify the recipient's name and email/phone number.
- Please consider adding a note or invoice number, if necessary, for your records.

Complete the Payment

⚠️ Important Notes:

Zelle may show a caution warning:
If this is your first time sending money to us, Zelle may display a message like:
"Be cautious sending money to someone you haven’t paid before."
This is normal—it's part of their fraud protection system. Once you've confirmed the payment details with us, you're ready to proceed.
Zelle Limits May Apply:
If you haven’t used Zelle much before, your bank may limit how much you can send per day. Typical limits range from $500 to $3,500/day, depending on the bank and account history. You can make several payments to us if needed via zelle.

✅ After Payment

Please send us a quick email or screenshot confirmation once the payment is sent, so we can verify receipt right away.

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